Product Return Policy - Flowers of Auckland

Returns and Refunds Policy

What is the general return policy on Flowerso Fauck Land?

14 Day Return Policy
We offer you complete peace of mind while ordering at Flowerso Fauck Land – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on 08412066668 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, flowersofauckland Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.